island Consultancy Malta

#2102

SPANISH CUSTOMER SERVICE AGENT

We are now resourcing for a Spanish Customer Service Agent to join an international iGaming Company with offices in Malta and beyond. Applicants must be based in Malta have excellent verbal and written Spanish and English language skills together with iGaming experience.

Responsibilities

• Efficiently manage incoming customer service inquiries through all channels, delivering a high standard and contributing towards an excellent customer experience

• Provide accurate, valid and complete information by using the right methods and tools

• Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame, following up to ensure resolution, and keeping within the SLAs

• Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole

• Work towards hitting and exceeding personal and business targets

• Follow communication procedures, guidelines and policies implied by the business

• Build rapport with customers through open and interactive communication

• Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services

• Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures

• Comply with legal requirements, industry regulations, internal policies and professional codes

Requirements

• Strong customer focus, be a customer advocate

• Excellent verbal and written Spanish and English language skills

• Reliable and ethical, respecting customers’ concerns and confidentiality

• Organised and methodical, with good attention to detail

• Computer / IT literate, and familiar with CRM systems

• Previous experience in a similar role

• Able to work different shift times, evenings and weekends

Excellent remuneration is being offered.

If you believe you are a good fit for this career opportunity, send us your CV Confidentially today on amanda@islandrecruitment.com quoting vacancy name in the subject line and we will contact you shortly after with more info.